IT project and program management

Goal: to coordinate activitities within one or multiple IT projects to achieve faster project workflow and quality results.

Service scope:

• Planning the project life cycle.
• Budgeting and scheduling the project.
• Organizing and managing communication between project participants.
• Monitoring and enhancing project performance.

Digital transformation consulting

Goal: to improve your business efficiency by planning, prioritizing and guiding your digital transformation initiatives.

Digital transformation areas:

• Digital customer experience: ecommerce, immersive digital experience, digitization of in- store experience.
• Digital supply chain: demand forecasting, e-procurement, inventory and multi-channel order management.
• Digital customer service: multi-channel service desk, remote servicing, AI-powered chatbots.
• Industry 4.0: production optimization, preventive maintenance, digital twins, quality control.
• Healthcare digitization: telemedicine, remote health monitoring, digital patient engagement, medical image analysis.
• Digital work environment: daily workflow automation, team collaboration, remote work, e-learning.

IT strategy consulting

Goal: to align your IT assets with current and anticipated business goals.

Service scope:

• Assessing IT governance effectiveness and the current state of your IT environment: applications and IT infrastructure complexity, application integrations, databases and data warehouses, development infrastructure.
• Outlining a high-level IT strategy addressing business needs and aligning IT resources accordingly.
• Planning strategic initiatives to achieve the desired state: software development, modernization, migration, re-architecting activities.
• Providing investment and time estimates for each initiative.
• Prioritizing the initiatives based on the urgency of changes and expected investment return.

IT operations consulting

Goal: to build sustainable IT capabilities able to support business plans.

Service scope:

• Diagnosing and troubleshooting IT operational inefficiencies (in supply chain management, procurement, manufacturing, service operations, ITSM, etc.).
• Analyzing current hardware, software and third-party service providers, providing comparison analysis with alternatives.
• Planning ways to improve the efficiency, speed and cost of your IT operations (automating processes, migrating IT infrastructure to the cloud, etc.).
• Building an IT change management practice.
• Setting up development infrastructure (CI/CD pipeline, issue tracking and team collaboration tools, and more).
• Enhancing the security of IT infrastructure.

Technology consulting

Goal: to integrate transformative digital technologies and bring disruptive changes to your business model and processes.

Disruptive technologies we work with:

• Cloud computing
• Cybersecurity
• Machine learning
• Artificial intelligence
• Big data
• Data science
• Blockchain
• IoT
• Virtual reality
• Augmented reality
• Computer vision
• Multi-component ERP

• Estimating the value your technology of choice may bring.
• Planning the roadmap of technology adoption, starting from license choice to implementation specification.
• Implementing the required software.

Application implementation

Goal: to plan and implement business software with the best value and cost of ownership.

Service scope:

• Analyzing your business needs and scoping software functionality.
• Deciding between a platform-based and custom solution (taking into account the budget, number of users, the existing software ecosystem, and more factors)..
• If a platform-based solution is a better choice: recommending the best-fitting platform and creating a functional specification with configuration, customization and integration details.
• If a custom solution is chosen: planning a resilient architecture, prototyping the solution, and defining the required project skills and roles.
• Training for end users to ensure software adoption.
• Software support and maintenance.

Application support

Goal: to keep your business apps well-functioning and aligned with current needs.

Service scope:

• Updating functional capabilities of your apps in line with emerging business requirements and improving UX.
• Monitoring app performance.
• Resolving incidents and applying root cause analysis to prevent incident’s recurrence.
• Planning and performing application modernization activities.
• Auditing and patching app security.

IT infrastructure management

Goal: to ensure stability and flexibility of your IT infrastructure.

Service scope:

• Monitoring your servers, network, data centres, cloud services, and applications.
• Fast incident troubleshooting..
• Root cause analysis and incident prevention..
• Auditing the security of your IT infrastructure and patching detected vulnerabilities.
• Help desk.
• IT infrastructure evolution.